HELP

Terms

SARRANOFFICIAL.com. (“the site”) This website and related goods and services are possessed and managed by SARRAN. Throughout the site, the terms “we”, “us” and “our” referred to SARRAN. The terms “you” and “your” refer to the user who access this website and/or placing any orders on www.SARRANOFFICIAL.com.

These terms and conditions form a legally binding contract between you and us. Your acceptance of the terms and conditions is given when you visit this website and/or purchase the goods from us.

AN ACCOUNT REGISTRATION

To use some of the services or features made available on this Site you will necessarily require to register for an account. Starting the registration procedure, to providing your information about yourself that is given true, updated, and complete in all respects is fundamental. In case of any of your registration information change, please notify us to our customer service as soon as possible.

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. Please fully aware of the account password must be highly confidential to avoid any circumstance of damage and fraud. In case of any breach of security, you must notify to us immediately.

FORGETTEN PASSWORD

If you have forgotten your password or any possible leads to password problem issues, click to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page.

ELIGIBILITY TO PURCHASE

In order to place the order, you will be required to provide your personal details, comprising of your real name, phone number, e-mail address and other requested information as indicated. Besides, along with your payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

PRODUCT DESCRIPTION

Every attempts to create all of contents at most accurate level. However, we do not warrant that product descriptions or other contents of this Site are accurate. In addition, the actual colors of the display product may be varied according to your mobile screen or monitor.

PRICING POLICY

Prices shown on the Site are in Thai Baht (THB) and US Dollars (USD $) for your best comforts. We highly recommend you to click the preferable currency at the right top of our website.

Occasionally, displayed prices (both selling price and delivery cost) are subject to be adjusted in response of global currency exchange rate changes. The price applicable to your order will be the price current at the time your order is accepted.

With our good intention and every efforts, we create assurance all website details and elements are precise to perfection, we may from time to time discover any pricing error, missing product description or otherwise based on our regular check. If pricing error has been found, we will notify you immediately. We shall not oblige to accept an order for incorrect-price product advertised, and shall reserve a right to cancel the designated orders.

If your completed order carries incorrect price item, we will email or telephone or text you to inform we do not accept your order and/or that the relevant part of order has been cancelled.
If you payment is completed, we shall proceed the refund at full amount.

PAYMENT

Our website provides 2 channels to completed your payment of an order, we strictly priority about security and confidential of your private data.

1. To transfer the money by bank account (for example T/T, internet banking) When once the transfer is successfully executed, you need to proceed the button “confirm the transfer”.
2. Credit card accepted VISA, MasterCard, JCB, UnionPay and any other cards which may be clearly advertised on the Site from time to time.

If you are a registered as SARRAN user, we will securely store your credit card details into our systems. These details will be fully encrypted and only used to process card transactions.

ORDER FOLLOWING UP AND DELIVERY TRACKING.

You are able to follow up your products and delivery schedule with us, by receiving of Tracking Number, delivery agent, date or departure which we will send an email to you after your order confirmation is notified. Please be acknowledged that we use the separate service of delivery agent between domestic (Thailand) and International destination.

1. Thailand Post – Thailand destination
2. FeDEX – International destination

ORDER ADJUSTMENT

If there is any needs to change or cancel products order (add, change address, delivery form, and more or cancel the products) please contact the company within 1 hour (one-hour), after the purchase, please contact to customer service, Phone (+66)97-098-8742 (Tuesday – Sunday 09.00am – 6.00pm Bangkok Time)

AVAILABILITY AND OUT OF STOCK

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. Regularly, we always monitoring the stock list and replenishing when reaching to low stock level.

SHIPPING POLICY

We will take reasonable efforts to ensure the following estimated delivery lead times from the date of your order.

When estimating package delivery time, please allow time for order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email with tracking information related to the delivery of goods.

When your order and payment completed, we proceed the stock preparation at different number of days depending on the craftsmanship by us.

Stock preparation estimation

– “Life” range during 5-15 days
– “Exquisite 10” range during 15-30 days
– “One Master” range during 30-60 days or further

Delivery estimation

– Products delivery within Thailand take time 3-7 work days.
– International delivery take for 15-30 work days.
Remarks: Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. SARRAN is not responsible for any delays caused by destination customs clearance processes at ends.

Each delivery package will contain, in addition to your purchased SARRAN product: (i) all related accessories, if any; (ii) SARRAN wooden box; (iii) printed note(s) containing a designer message (iv) the packing slip without price.

Within the shipping procedure, we and delivery provider require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by SARRAN, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

If delivery is considered delayed by any out of control factors, we will contact you via email to let you know and we will take action to solve such a delay to your best convenience.

IMPORT DUTY AND TAX

Any purchasing outside of Kingdom of Thailand will incur relevant import duty and tax. These costs are excluded in the final purchase price. The cost will pay by the destination of parcel when successfully received. Import duty or tax costs will be invoiced to you directly from FeDex or an import broker appointed by you.

We recommend you contact your local customs authority to determine an additional import tax prior to purchase completion.

RETURN OR EXCHANGE POLICY

In order to ensure your total satisfaction, any case of purchase through our website may be exchanged or returned for a refund or merchandise credit, you must return within seven (7) days after delivery completed at your ends.

Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers. We will refund any sums that you have paid to us with the exception of postage and packing.

Engraved, embossed, special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned or refunded.

SARRAN products must be returned in a new and unused state, in perfect condition, with all

protective materials in place and tags and stickers attached to them (if applicable), as well as with the original SARRAN wood box and delivery package. We will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Please wrap your item (/s) safely and securely to avoid damage in transit back to SARRAN. We will not accept an item for refund if it has been damaged during transit.

If you wish to return any items to SARRAN, please contact our customer service through inbox or text chat with the detail of your purchase within office hours Tue- Fri 10.00 – 18.00 (Except Public Holidays)

REPAIRS

For any repair inquiries, please contact our customer service by emailing or phone call.

TECHNICAL DIFFICULITY

Our customer, Please make sure, you are download new update version of internet browser, which will be able show the content on our website correctly, if you have any problem, please contact our customer service.

We reserve the right to make change to the site and to these terms and conditions at any time without any further notice. Any such change in terms and conditions will be effective to all new orders once published on the website. We encourage you to check the terms and conditions periodically to ensure that you are aware of and comply with the current version. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

INTERLLECTURE PROPERTY RIGHTS

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by SARRANOFFICIAL and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

CONTENT

In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. SARRAN tries to ensure that the information on this site is accurate and complete. SARRANOFFICIAL does not promise that SARRANOFFICIAL’s content is accurate or error-free. SARRANOFFICIAL does not promise that the functional aspects of the site or SARRANOFFICIAL’s content will be error free or that this Site, SARRAN Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

NO COMMERCIAL USE

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

CUSTOMER CONTACT

1. Send information, by fill the details in the form on-line Click Here
2. Send e-mail address
3. Telephone (+66)97-098-8742 (Tuesday – Sunday 09.00am – 6.00pm Bankgok Time)

LOCATION

VISIT STUDIO

Shopping cart
There are no products in the cart!
Continue shopping